Refund Policy
Transparent and equitable refund policies for your assurance
Overview
At DriftPaperQuill, we realize that plans can change, and we are committed to providing clear and straightforward refund policies. This policy provides the terms under which refunds are granted for our yacht charter services.
Kindly examine this policy thoroughly prior to booking. When you reserve a charter with DriftPaperQuill, you are confirming your acceptance of these refund conditions.
Standard Cancellation and Refund Schedule
Over 72 Hours Prior to Charter
Entitled to: Total refund minus transaction fees
Processing Duration: 5-7 business days
Transaction Fee: €50 for credit card payments
Requirements: Needs to be requested formally via email or telephone
Within 24-72 Hours of Charter
Entitled to: Half the full price of the charter
Processing Duration: 7-10 business days
Transaction Fee: €25 deducted from the refund amount
Requirements: Legitimate reason required; subject to administrative fees
Less than 24 Hours to Charter
Entitled to: No refunds provided
Exception: Emergent scenarios might be reviewed
Alternative: Charter credit might be issued at the discretion of the management
Requirements: Proof needed for emergency situations
Weather-Related Cancellations
Our Weather Policy
Your safety remains paramount. Should the weather conditions be deemed unsuitable for the charter by our certified captain, we offer the following flexible alternatives:
- Complete Refund: If it's not feasible to reschedule, a full refund is offered
- Rebook: You have the option to reschedule at no additional charge
- Voucher for Charter: We can issue a charter voucher valid for one year from the original booking
Assessment of Weather Conditions
Our evaluation of the weather comprises:
- Analysis of wind velocity and direction
- Examination of sea states and surge magnitude
- Forecasts for visibility and potential rainfall
- Notifications and directives from the Coast Guard
- Safety assessments by our professional captain
Decision Framework: Decisions regarding weather-related cancellations are made no less than 4 hours before the intended departure time.
Medical Emergency Refunds
Extenuating Medical Circumstances
We recognize that unexpected medical issues can arise. Such instances may qualify for special consideration:
- Sudden medical conditions or injuries necessitating hospitalization
- Family bereavement
- Urgent military summons or deployment
- Mandatory court appearances or jury service
- Impacts of natural calamities on travel plans
Requirements for Documentation
For an emergency refund, the following documents are required:
- Official medical note or hospital records
- Bereavement certification, if relevant
- Military deployment orders
- Legal summons or notice for jury duty
- Public advisories or declarations of emergency
Review Process: Emergency refunds are attended to within 3-5 business days after receiving appropriate documentation.
Operational Cancellations
Mechanical Complications
If the booked yacht is not working and cannot be fixed:
- Replacement Yacht: We will endeavor to offer an equivalent alternative
- Total Refund: If replacement is not possible
- Proportional Refund: If the alternative yacht is differently priced
- Reward: We may provide additional compensation for the inconvenience
Crew Availability Issues
On the rare occasion that the certified crew is unavailable:
- Efforts will be made to find substitute crew members
- Complete refund if the charter cannot proceed
- Option to reschedule at no extra cost
Refund Processing
Methods of Payment
Refunds will be reversed to the original method of payment used at the time of booking:
- Credit Card Transactions: 5-7 business days for processing
- Bank Wire Transactions: 7-10 business days for processing
- Cash or Cheques: 3-5 business days for processing
Administrative Fees
Credit Card Transactions
€50 charge for cancellations proceeding 72 hours before.
Processing for Bank Transfers
€25 charge on all refunds via bank transfer
International Transaction Handling
Extra charges may be applicable for international transfers
Charter Credits
Issuance of Credits
Charter credits may be suggested as an alternate to cash refunds under specific conditions:
- For cancellations within a short notice (under 24 hours)
- For cancellations due to weather
- For voluntary changes in scheduling
- Due to disruptions in operation
Terms of Credits
- Period of Validity: Valid for one year from the date of issue
- Non-transferable: Cannot be passed on to others
- Value: Corresponds to the full value of the charter (free of processing fees)
- Application: Applicable towards any future charters available
- Lapse Date: Extension not allowed beyond 12 months
Partial Service Refunds
Interruptions in Service
Should your charter experience disruptions or cuts shorter than the planned duration because of reasons under our control:
- Refund proportionate to the undelivered services
- Equivalent credit for a future charter
- Supplementary services or benefit upgrades
Disturbances Originating from Guests
In the event that a charter ends prematurely due to guest behavior or breaching safety norms:
- No reimbursement for the unfinished services
- Outstanding fees must be settled in full
- Subsequent expenses may be levied
Resolution of Disputes
Should there be any disagreement with a decision on refunds, you have the option to:
- Request a reconsideration from our management
- Submit further proof or documentation
- Engage consumer support organizations
- Seek legal courses as sanctioned by governing laws
Procedures for Requesting a Refund
Step 1: Reach Out
Direct your request for a refund by:
- Email: [email protected]
- Phone: +33 4 93 38 20 20
- Visiting us at our marina facility
Step 2: Provide Necessary Information
Your refund application should include:
- Confirmation number of your booking
- Scheduled date and time of the charter
- Cancellation rationale
- Any relevant supportive documents
- Preferred mode of refund
Step 3: Evaluation and Implementation
Our team will acknowledge receipt of your application within a day, review it conforming to this policy, make a determination within two days, and execute any approved refunds within the stated processing times.
Pertinent Details
- All refund inquiries need to be drafted
- Refunds are processed in €, notwithstanding the initial currency used for payment
- Purchasing travel insurance is strongly advised
- Notice of 30 days will be provided for any changes to this policy
- Refunds are subject to the prevailing taxes and legal stipulations
Contact Details
For inquiries or to proceed with a refund request:
Refund Division
DriftPaperQuill Maritime Services Inc.
Marina Point
Cannes 06400
France
Phone: +33 4 93 38 20 20
Email: [email protected]
Business Hours: Monday to Friday from 9 AM to 5 PM